Booking terms and conditions

  1. Full details of the venue and times of the event or training course will be sent with confirmation of your place.
  2. Substitute delegates are acceptable at any time. Notification of substitution should be sent in writing.
  3. Bookings are not transferrable.
  4. It is the delegates responsibility to ensure that equipment required for online events (including but not limited to training, webinars etc.) is working correctly prior to joining the event.
  5. Late arrivals to online or face to face events may be refused admission.
  6. Cancellations must be sent in writing and received at least 7 full days prior to the event. Any cancellation received after this date will be charged at the full rate. There will be a 20% plus VAT admin fee for any cancellation received.
  7. We reserve the right to reallocate the place if full payment is not received within 30 days of the invoice date or 7 days prior to the event, whichever is the sooner.
  8. In the event of cancellation of the event by the organisers, liability will be restricted to the refund of fees paid.
  9. Attendance at our events may entitle delegates to an extensive range of teaching materials that remain our intellectual property. By completing this form you agree to any course materials being used solely by your organisation. Course materials may not be photocopied or reproduced in any other format without our prior permission.